Build a Better Customer Experience Get A Modern Headless E-commerce Platform For All Your Commerce Needs


Our clients deliver more innovation in less time while they unlock growth, achieve higher ROI, accelerate innovation and reduce business risk. They do so by leveraging the trusted scale, security and performance you expect with the speed and flexibility of a modern, cloud-native, extensible commerce architecture of HCL Commerce Cloud – all built on 20 years of unmatched, omnichannel innovation.


Post Order Management

Post Order Management

Manage the lifecycle of an order and create loyal customers even when everything doesn’t go smoothly. Track all information to create a seamless experience from start to finish by:

  • Enabling customers and/or CSRs to modify all aspects of an order quickly and easily
  • Keeping customers happy with appeasements for shipping, product discounts or personalized offers
  • Confirming eligibility and initiating a return with an RMA for tracking

Intelligent Onsite Search

HCL CLARA AI virtual assistant

Intelligent Onsite Search

Leading-edge out-of-the-box onsite search features give you full control to:
  • Add Information to your search based on your analytic tool
  • Decide What Shows When
  • Add Products to the Search
  • Manage Zero Results
  • Color Matchmake
  • Visual Merchandising


Unified Commerce and Marketplace Platform

HCL CLARA AI virtual assistant

Unified Commerce and Marketplace Platform

The benefits of having the two sales channels on the same platform speak for themselves:
  • Low cost and risk since you are not investing in a new tool
  • Easier problem resolution when only working with one vendor
  • Easier administration with one single business tool to manage and control commerce and marketplaces
  • Lower ongoing maintenance costs with only one platform to maintain

Precision Marketing

HCL CLARA AI virtual assistant

Precision Marketing

Help your bottom line by delivering timely, relevant communication and promotions – take advantage of the personalization capabilities in HCL Commerce Cloud.
Results? Personalized customer experiences that lead to improved customer satisfaction, better conversion rates and higher ROI.

HCL Commerce Cloud on SoFy

HCL Commerce Cloud on SoFy

Solve Real-Life Business Problems in our sandbox

Gain easy access to 50 product components, 2,000+ REST API endpoints, and 40+ cloud native business solutions containerized for cloud deployment. Choose what you’d like to try, and launch it into the SoFy sandbox where, in just minutes, the business solution or product is available for a self-service, hands-on experience.

Gain deep behavioral insights with HCL Discover

HCL CLARA AI virtual assistant

Gain deep behavioral insights with HCL Discover

  • Provide deep behavioral insights into the online user journey, leading to positive experiences and increased online conversions.
  • Detect user friction points and frustration
  • Quantify the impact of those struggles using real business metrics.

AI-based Service Optimization

HCL CLARA AI virtual assistant

AI-based Service Optimization

Equip your business with the power of AI to improve your service and sales workflows. Our system is designed to streamline your interactions with customers, anticipate their needs, and deliver personalized service

  • Accelerate the time to value within your existing commerce platform investments
  • Provide powerful self-service and AI assistance tools to enhance your customer experiences
  • Automatically respond to common inquiries, make personalized recommendations, live transfer chat to representatives and more.
HCL Compass

Learn more about the features and capabilities of HCL Commerce Cloud